Our range is very extensive in terms of material, color, and size.
Unfortunately, we cannot fulfill requests to manufacture our products in a different version than depicted in the catalog or on the website.

Your dealer looks forward to your visit to inform you about the possibilities offered by our range.

Here you can find our dealer search.

STERN cushions are made from polyacrylic, which has a very high lightfastness rating of 7-8 (with a maximum value of 8). Therefore, our cushions have very good UV protection.

However, please note that over time, all fabrics tend to fade when exposed to direct or indirect UV rays. Moisture accelerates fading, so wet fabrics should always be dried in the shade.

Yes, the tabletops can get quite warm when exposed to direct sunlight. The darker your tabletop, the warmer/hotter it can get. This is because dark materials or colors absorb sunlight more effectively and therefore heat up faster.

Unfortunately, this question cannot be answered definitively as it depends on various factors. The outside temperature, the amount of water, whether a cushion is in the shade or the sun – these and other factors affect the drying time.

On average, you can assume:
In the shade: 5-6 hours
In the sun: 2-3 hours

To ensure you can enjoy your STERN furniture for as long as possible, we recommend covering them with a STERN protective cover. If no protective cover is available, we recommend storing the cushions and pads in a sheltered place.

Here you can find suitable STERN protective covers.

You can only purchase spare parts directly from us. For the purchase of products from our current collection, our trading partners are available for advice and sales. Through our dealer search, you can find a dealer near you.

If you are interested in second-choice products, discontinued items, or photo samples at reduced prices, please visit our factory outlet.

Here you can find more information and the opening hours of our STERN Factory Outlet.

Through our dealer search, you can find a dealer near you by entering your postal code.

All our STERN catalogs and flyers can be accessed online.

Would you prefer a printed version of the catalog? Please contact us through the contact form, and we will send you a catalog by mail.

We do not have a showroom for end customers. However, we have many competent dealers who would be happy to advise you and present our range.

You can find the nearest dealer near you through our STERN dealer search.

Our tip: It's best to call the dealer in advance to make sure they have your desired product on display.

Our factory outlet does not offer models and series from our current range. This is only done by our selected dealers. You can find a dealer near you through our STERN dealer search.

Our factory outlet has a large and constantly changing selection of second-choice garden furniture, discontinued items, or photo samples, which are offered at lower prices.

Here you can find more information and the opening hours of our STERN Factory Outlet.

An assembly guide should be included with each of your purchased products. Please check the packaging again to make sure you haven't missed it.

If you still can't find it, simply contact us directly, let us know which product you need an assembly guide for, and we will send it to you immediately.

You can reach us most quickly through our contact form

Flash rust can occur especially on stainless steel furniture and significantly affect its appearance. You can remove flash rust with our green stainless steel sponge, which is included with our product. For special cleaning and care, we recommend our STERN Stainless Steel Cleaner.

You can purchase our care products from specialist retailers. Here you will find our STERN Dealer Locator.

Mildew stains can occur on both wooden furniture and textiles. While mildew stains can usually be removed from wood, it is almost impossible to remove them from fabrics or textiles.

Here you can find instructions on how to remove mildew stains from wood.

Over time, wood develops a silvery-gray patina on the surface. The appearance of patina does not affect the wood quality or the usability of your furniture. Here you will find the care instructions for teak.

Here you can find our STERN Teak Cleaner and Protector.

You can purchase our care products from our specialist dealers. Here you will find our STERN Dealer Locator.

Water stains can occur on stainless steel furniture. Here you can find tips on how to treat water stains on stainless steel furniture.

Here you can find the STERN Stainless Steel Cleaner.

Our care products are available from our specialist dealers. Here you will find our STERN Dealer Locator.

Our garden furniture is equipped with black floor gliders. These match the design of the furniture perfectly, are stable, and have UV protection.

However, like all plastics, our floor gliders also have abrasion, which can vary depending on the structure of the floor. On light-colored floors, this abrasion can leave visible marks. You can easily remove the streaks with common household cleaners.

Here you can find tips on how to remove scratches from aluminum.

Here you can find tips on how to remove scratches from stainless steel.

Here you can find tips on how to remove scratches from HPL panels.

Cushions made of polyacrylic:

Cushion covers with a zipper can easily be washed in the washing machine on a gentle cycle at a maximum of 30°C using a mild detergent. Please pull them over the filling while still damp and let the cushion dry upright in the shade. We advise against tumble drying as it damages the fibers. To maintain the dirt- and water-repellent properties, we recommend using our Stern outdoor fabric protector.

Here you can find our STERN Outdoor Fabric Protector and Cleaner.

You can purchase the cushions from our specialist dealers. Here you can find our STERN Dealer Locator.

Cushions made of polyester:

Cushion covers can be easily washed in the washing machine on a gentle cycle at 30°C. Pull the cushion cover over the foam while still damp and let it air dry in the shade. They should not be ironed or tumble dried.

We recommend treating your STERN wooden furniture at least once a year with our STERN teak cleaner to remove dirt and unwanted patina.

Additionally, you should use our STERN teak protector to treat your STERN garden furniture. This will help refresh the appearance of the wood and prevent the formation of patina. It is important to check whether you like the color before use.

Here you will find the care instructions for teak.

Here you will find the STERN Care and Cleaning Products.

You can purchase our STERN care products from our specialist dealers. Here you can find our STERN Dealer Locator.

Please contact your contractual partner for a claims check. We recommend that you visit your specialist retailer directly with your proof of purchase and pictures of the complaint. This will allow the damage to be identified quickly, and a solution can be found.

We generally have spare parts available for all our current items, and in some cases, also for items that are no longer in our current assortment. This mainly includes wear parts, such as foot caps or spare parts like armrests. Please contact your specialist dealer for this purchase as well.

To assist you quickly, provide your dealer with the item number or the series name.

If you no longer have these details, take a photo of the purchased product and send it to your dealer. This will allow the required spare part to be quickly identified and reordered through your dealer.

Here you can find our STERN Dealer Locator.

Please contact your contractual partner for a claims check. They will contact us immediately.

Please understand that we can only process complaints through the specialist trade, your contractual partner.

We recommend that you visit your specialist retailer directly with your proof of purchase and pictures of the complaint. This will allow the damage to be identified quickly, and a solution can be found.

We operate within the scope of the legal warranty, which is 2 years according to BGB §365.

We do not offer a factory repair service. Please contact your contractual partner in case of a repair.